INFO
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GENERAL
Customer Service
Contact customer service at bitwitorders@gmail.com for order inquiries, return authorizations, suggestions, and general product information.
Payment
We accept Visa, Mastercard, American Express, Discover, and PayPal.
RETURN POLICY
All products can be returned within 30 days of delivery. If you need to return or exchange anything, for any reason, contact us at bitwitorders@gmail.com to let us know you are sending something back. Package your item(s) and a note with your name, order number and detailed instructions. Send them to the address below. Returned items must be in new, unused condition to be eligible for an exchange or refund. Please note if the returned items are not in new, unused condition, we will not pay the postage fees to ship them back to you. Garments that are missing labels, have been laundered, or have been worn are not eligible for refund or exchange. We will process your return within 3 business days of receipt. There will be no additional shipping charge for exchanges.
Return Address:
Vermont Green Printing
Attn: BitWit Returns
59 Old Creamery Rd Unit 2A
Morrisville, VT 05661
ORDER HANDLING & SHIPPING INFO
Order Handling Times
Orders for stock items are shipped within two business days. Orders containing "made to order" items are shipped within five business days.
US Shipping Options & Delivery Times
US Standard Shipping Option - Our US Standard Shipping option utilizes First Class Mail for orders weighing less than one pound and Priority Mail for orders weighing more than one pound. Once the order is shipped allow 5-10 days for delivery. Our US Standard Shipping rates a flat rates based on parcel weight only.
USPS Priority Mail Option - Our USPS Priority Mail option utilizes USPS Priority Mail for all size orders. Once the order is shipped allow 2-6 days for delivery. Our USPS Priority Mail rates are calculated by weight, zone, and parcel dimensions. For most orders weighing more than one pound our USPS Priority Mail rates are lower than our US Standard Shipping rates.
Please note: Unlike Amazon, our estimated delivery times are NOT guaranteed. We do not have the type of clout needed to guarantee USPS delivers on time.
International Shipping
In 2021 USPS switched to a new system known as Global Post. Global Post utilizes third party private contractors to deliver mail from the US to your country's postal service. Global Post is slow and unreliable. It is not unusual for a package to take 60 days to arrive.
Customs Charges
We take measures to help alleviate the potential cost of duties and customs charges when your order enters your country. We value all merchandise at wholesale value, not retail value. In many cases this valuation will significantly reduce or eliminate custom charges. The recipient (you) are responsible for your country's custom charges and duties.
How to Calculate Shipping Charges
Add your items to your cart. Begin the checkout process. You will be given choices for your shipping options and prices.
US and International Undeliverable and Unclaimed Orders
If your order is returned to us as unclaimed or undeliverable, we will issue a credit for the merchandise portion of your order. We will not refund the original shipping charge. If you would like the order to be shipped again, you will need to place a new order. We are not responsible for incorrect addresses.
PACKAGING MATERIALS
All of our packing and shipping materials are environmentally friendly. In 2021 we are committed to reduce our use of plastic. We are transitioning from recycled poly mailers to compostable biodegradable mailers and paper mailers. We will discontinue use of plastic sealing tape and move to paper packing tape. Our corrugated boxes are made of recycled material. Our packing peanuts are made of corn starch. They are biodegradable, compostable, and dissolve in water. We will discontinue use of bubble wrap.
GARMENT INFO
T-SHIRT
HOODIE
T-SHIRTS: SIZES S-4X
Our solid color cotton shirts are made of 4.3 ounce 100% ringspun cotton, 32 singles. Our cotton/polyester CVC blended shirts are 4.3 ounce, 32 singles.
| Size | Length (inches/cm) | Chest (inches/cm) | Sleeve (inches/cm) |
|---|---|---|---|
| XS | 27 / 69 | 17.5 / 44 | 7 / 18 |
| S | 28 / 71 | 19 / 48 | 8 / 20 |
| M | 29 / 74 | 17.5 / 44 | 8.5 / 22 |
| L | 30 / 76 | 22 / 56 | 9 / 23 |
| XL | 31 / 79 | 24 / 61 | 9.5 / 24 |
| 2X | 32 / 81 | 26 / 66 | 10 / 25 |
| 3X | 32.5 / 83 | 28 / 71 | 10 / 25 |
| 4X | 33 / 84 | 29 / 74 | 10 / 25 |
BIG T-SHIRTS: SIZES 5X-6X
Our big t-shirts are made of 4.5 oz. ringspun cotton.
| Size | Length (inches/cm) | Chest (inches/cm) | Sleeve (inches/cm) |
|---|---|---|---|
| 5X | 34.5 / 88 | 31 / 79 | 8 / 20 |
| 6X | 35.5 / 90 | 33.5 / 85 | 8 / 20 |
TRI-BLEND T-SHIRTS: SIZES S-4XL
Our tri-blend t-shirts are available in sizes small to 4XL. Made of 4.3 ounce 50% polyester, 25% cotton, 25% rayon jersey fabric. This blend is incredibly soft and comfortable.
| Size | Length (inches/cm) | Chest (inches/cm) | Sleeve (inches/cm) |
|---|---|---|---|
| S | 28 / 71 | 20 / 51 | 8 / 20 |
| M | 29 / 74 | 21 / 53 | 8.5 / 22 |
| L | 30 / 76 | 22 / 56 | 9 / 23 |
| XL | 30.5 / 77 | 23 / 58 | 9.5 / 24 |
| 2X | 31 / 79 | 25 / 64 | 10 / 25 |
| 3X | 31.5 / 80 | 27 / 69 | 10 / 25 |
| 4X | 32 / 81 | 29 / 74 | 10 / 25 |
MIDWEIGHT FRENCH TERRY ZIPPER HOODIES
7.5 oz., pre-laundered 70/30 cotton/polyester blend french terry, 32 singles.
| Size | Length (inches/cm) | Chest (inches/cm) | Sleeve (inches/cm) |
|---|---|---|---|
| XS | 22.5 / 57 | 18 / 46 | 32 / 81 |
| S | 24 / 61 | 19 / 48 | 33.5 / 8 |
| M | 25.5 / 65 | 20 / 51 | 35 / 89 |
| L | 28.5 / 72 | 22 / 56 | 36.5 / 93 |
| XL | 29.5 / 75 | 23 / 58 | 37.75 / 96 |
| 2XL | 30.5 / 77 | 24 / 61 | 39 / 99 |
| 3XL | 31.5 / 80 | 25.5 / 65 | 40.25 / 102 |
MIDWEIGHT SPONGE FLEECE ZIPPER HOODIES
7 oz., 52/48 Airlume combed and ringspun cotton/polyester, 32 singles. White drawcord and zipper tape. Unisex sizing. Split front pouch pocket.
| Size | Length (inches/cm) | Chest (inches/cm) | Sleeve (inches/cm) |
|---|---|---|---|
| XS | 25.5 / 65 | 18 / 46 | 25.75 / 65 |
| S | 26.375 / 67 | 19.5 / 50 | 26.25 / 67 |
| M | 27.5 / 70 | 21.5 / 55 | 26.75 / 68 |
| L | 28.625 / 73 | 23.5 / 60 | 27.875 / 71 |
| XL | 29.75 / 76 | 25.5 / 65 | 28.875 / 73 |
| 2XL | 30.875 / 78 | 27.5 / 70 | 29.875 / 76 |